Payments – FAQ
Q.: I wish to purchase a product or service from you, how do I pay ?
A.: We accept bank transfer for advanced payments. We accept cash or PayPal (we are a registered PayPal UK business customer)
Q.: I wish to purchase a product or service from you, when do I pay ?
A.: Payment will be required before any items are posted to a customer. If you are buying a consultancy service from us, we can give you a quote before, if the quote is fixed payment will be required before the start date. If equipment is been hired from us payment is required either before or on the day of equipment delivery.
Equipment Hire – FAQ
Q.: I wish to extend the hire agreement, can I do this ?
A.: This maybe possible, this depends on any advanced confirmed bookings we may have for the equipment on hire to you. Please contact us as soon as possible if you wish to do this.
Q.: Are there any discounts for long term hire ?
A.: Yes, please contact us with the requirements.
Technical – FAQ
Q.: I have purchased a product from yourselves and I need technical support who do I contact ?
A.: Please contact our support team, details can be found on the “Contact Us” page. It is best to e-mail us in the first instance.
Q.: I know you cover a wide range of technology products and services but I can’t find the specific product or service I require listed on your site.
A.: We do offer a wide range of products and services that come under the “technology” header, if the product or service you require is not listed on our website please drop us a message, details can be found on the “Contact Us” page. A general overview of the services we offer can be found on the “Services” page.
Q.: I need to buy a certain product or electrical component do you keep a large stock ?
A.: We keep standard parts in stock that we use and sell on a regular basis, all other parts will need to be ordered. If you require a spare part please contact us via our PartFinder service and we will be able to advise you if the item is in stock. Some company’s do keep a large amount of items in stock but they often charge higher prices as they need to pay for large storage areas, more staff and systems etc. We aim to keep our costs as low as possible.
Q.: Are your engineers qualified and experienced ?
A.: All our engineers are highly experienced in there field of work, they have all worked in there respective trades for many years. They attend regular training and trade events in order to keep up to date with the latest technology. Our technical staff come from many different backgrounds, some are contractors and some work full or part time in there respective trades. We don’t just pick random people for our work or projects, all the people we use are people we know and trust and use on a regular basis.
Q.: Do your engineers cover the entire UK ?
A.: Yes, however our primary base is in Stoke on Trent in Staffordshire, we will accept call outs outside of this area, however there would be additional charges to cover travel expenses.
General – FAQ
Q.: How long has SystemTek had a web site on the Internet for ?
A.: Our first website was started back in 1999 providing technical news and information, at the time we was one of only a few local company’s to have a online website.
Q.: Where are you based ?
A.: Most of our staff and engineers are home based and they are located in the Stoke on Trent or Staffordshire area. By not having a physical shop front this enables us to keep our operating costs as low as possible, which means better prices for our customers.
Q.: I have a complaint, comment or suggestion who do I contact ?
A.: Contact details can be found on the “Contact Us” page.
Q.: I am a member of the public not trade, can I still buy from you ?
A.: Yes, we accept orders from trade and public. No accounts etc required.